........

.                               Return to home page

My Account FAQ

What is My Account? 
How do I check my account? 
How do I request an item?
How do I check the status of a request?
How do I renew an item? 
How do I check if I have fines?

 

What is My Account?  back to top

As a member of any library in the RCLS system, including New City Library, you have an account number. Your number is the barcode on the back of your library card. 

How do I check my account? back to top

If you click on the Find an Item button at the top of the website, you will be brought to the catalog. In the top right of the screen there is a link called 'My Account'. When you click it,  a screen will pop up asking for your barcode number and a pin. Your pin number is the last four digits of your phone number, unless you choose to change it.

How do I request an item? back to top

On every item record on the bottom right there is a blue box that says 'Place Hold'. Click this link. Enter your barcode number from the back of your library card. Your PIN is the last 4 digits of your phone number. Click login. The catalog will request that you choose a pick up location for your item, then click 'Place Hold'. The next page will confirm that your request has been successful.

How do I check the status of a request? back to top

If you click on the Find an Item button at the top of the website, you will be brought to the catalog. In the top right of the screen there is a link called 'My Account'. When you click it,  a screen will pop up asking for your barcode number and a pin.  Enter your barcode number from the back of your library card. Your PIN is the last 4 digits of your phone number. Click login.  You will see an overview of your account with several tabs. One is labeled 'Holds'. When you click on Holds, you will see all your current requests.

How do I renew an item? back to top

If you click on the Find an Item button at the top of the website, you will be brought to the catalog. In the top right of the screen there is a link called 'My Account'. When you click it,  a screen will pop up asking for your barcode number and a pin.   You will see an overview of your account. There will be a tab labeled 'Checkouts'  Each item listed as a check box next to it on the left. Choose the items you want to renew and click on the boxes next to them. Then click on the 'Renew' button at the top of the list. 

If you have more than $10 in overdue fines, you will not be allowed to renew any items. An item will also fail to renew if someone else has placed a hold on it.

How do I check to see if I have fines? back to top

If you click on the Find an Item button at the top of the website, you will be brought to the catalog. In the top right of the screen there is a link called 'My Account'. When you click it,  a screen will pop up asking for your barcode number and a pin.  You will see an overview of your account. A series of tabs will appear including 'Fines', click on it.  A list will appear showing what fines you owe.